Retail Manager

 
 

Retail Manager

Location: Stoke Newington, London
Company: London Bike Studio
Reports to: General Manager
Position: Full-time £30,000 - £32,000

About London Bike Studio

London Bike Studio is an independent bike shop and workshop in Stoke Newington, North London. What started as a small garage workshop has grown into a busy cycling hub serving commuters, everyday riders, and enthusiasts. We have an excellent reputation for outstanding customer service, a great workshop, and the best dog in town.

We are looking for a Retail Manager to lead the shop floor, maximise retail performance and ensure every customer has a great experience when visiting the studio.

The Role

The Retail Manager is responsible for the overall performance and organisation of the shop floor. This role combines customer service leadership, retail management, and team coordination.

You will oversee customer sales, manage the retail team, maintain an organised and attractive shop environment, and ensure smooth communication between the retail area, workshop, and management team.

Key Responsibilities

Customer Service & Sales

  • Deliver excellent customer service and build strong customer relationships

  • Oversee retail sales, including Cycle Scheme transactions, bike sales and special orders

  • Manage customer deposits, refunds, returns and order follow-ups

  • Ensure smooth communication with customers regarding orders and delivery timelines

  • Support the success of custom bike builds by coordinating with the Workshop Manager

  • Handle customer complaints and resolve issues professionally

Shop Floor Management

  • Maintain a clean, organised and welcoming shop environment

  • Manage shop floor presentation, merchandising and seasonal displays

  • Ensure correct product labelling and pricing

  • Oversee restocking of retail products and shop supplies

  • Maintain organisation of basement storage areas

  • Manage waste disposal and recycling

  • Ensure safe shop practices (bike handling, security and shoplifting awareness)

Team Management

  • Manage and support the retail sales team

  • Train staff on product knowledge, customer service and shop procedures

  • Communicate updates on targets, processes and priorities

Administration

  • Manage the main shop email account and customer communication channels

  • Maintain the retail order book and report updates to the General Manager

  • Manage second-hand bike processes

  • Monitor POS stock adjustments and consumables (labels, paper etc.)

  • Receive supplier deliveries and manage incoming goods efficiently

  • Attend management meetings when required

Marketing Support

  • Assist the Executive Director with marketing implementation and content creation

  • Support social media content and shop announcements when needed

Skills & Experience

Essential

  • Bike industry retail management experience

  • Excellent product knowledge, brands, suppliers and current trends

  • Strong customer service skills

  • Excellent organisational ability

  • Confidence in managing a team and delegating tasks

  • Good written and verbal communication

  • Experience using Citrus Lime or similar POS software

Desirable

  • Good mechanical knowledge

  • Familiarity with Cycle to Work schemes

  • Interest in cycling and bike culture

  • Stock managment

What We Offer

  • A friendly, independent bike shop environment full of passionate people.

  • The chance to be part of a growing cycling community hub

  • Staff discounts on bikes, parts and accessories

  • Opportunities to contribute to events, courses and community projects

  • Competitive salary depending on experience

    Apply with CV and cover letter to team@londonbikestudio.org