Sales Assistant

 
 

Sales Assistant

Location: Stoke Newington, London
Company: London Bike Studio
Reports to: General Manager
Position: Full-time £28,000

About London Bike Studio

London Bike Studio is an independent bike shop and workshop in Stoke Newington, North London. What started as a small garage workshop has grown into a busy cycling hub serving commuters, everyday riders, and enthusiasts. We have an excellent reputation for outstanding customer service, a great workshop, and the best dog in town.

We’re looking for a Sales Assistant to join the team and help create a welcoming, organised and professional experience for everyone who walks into the shop.

This is a front-of-house role, focused on customer service, retail sales and supporting the day-to-day running of the shop floor. You’ll work closely with the Retail Manager and workshop team to make sure customers receive great service from the moment they arrive.

The role is ideal for someone who enjoys working with people, can close sales, has an interest in bikes, and takes pride in keeping a shop environment organised and running smoothly.

Key Responsibilities

Customer Service

  • Welcome and acknowledge all customers entering the shop

  • Answer customer queries in person, by phone and email

  • Give customers expert and honest advice on bikes, parts and accessories

  • Provide attentive, knowledgeable service to maximise sales and customer satisfaction

  • Process retail transactions including cycle schemes, special orders and service payments

  • Assist with receiving and handing back bikes for workshop services when needed

  • Direct workshop customers to the appropriate service desk when required

Shop Floor Support

  • Help maintain a clean, organised and welcoming retail space

  • Restock products and maintain displays

  • Receive and organise stock deliveries

  • Report stock discrepancies to the Retail Manager

  • Support the Retail Manager with day-to-day shop operations

  • Help keep the retail area clear and organised when workshop activity is busy

What We’re Looking For

  • Friendly and confident with customers

  • Reliable and organised

  • Comfortable working in a busy shop environment

  • Interest in cycling is a plus

  • Retail or customer service experience in the bike industry

What We Offer

  • A friendly, independent bike shop environment full of passionate people.

  • The chance to be part of a growing cycling community hub

  • Staff discounts on bikes, parts and accessories

  • Opportunities to contribute to events, courses and community projects

    Apply with CV and cover letter to team@londonbikestudio.org